[Solved] Hd on mobile app not working

• Official comment

  

  Michelle (CX)

  August 08, 2019 09:31

  <UPDATE>

  Hello,

  Our engineers have gotten back to us and the issue has been fixed. Please try to reinstall the app and log back in before trying again.

  If you continue to experience this issue, please let us know!

  Best,
  Michelle

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• 

  emkviki

  August 08, 2019 06:47

  I can't get HD on Android and tablet. This happened as of today, yesterday it was fine. 

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• 

  Michelle (CX)

  August 08, 2019 07:08

  Hello,

  I'm sorry that you're experiencing this issue on the Android app. Our team is aware of it and is working on fixing it as quickly as they can.

  In the meantime, we suggest watching on your other non-Android devices for HD resolution while waiting for this to be resolved.

  Best,

  Michelle

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