Answered

[Closed] Viki Pass Plus

I just upgraded to Viki Pass Plus.  I read somewhere an upgrade takes effect immediately and my account will be prorated accordingly.   Does it take effect immediately?  If not, when?   Thank you.

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  • Official comment

    Hello,

    Upgrading to a higher priced plan on Web (such as from Viki Pass Standard Annual to Viki Pass Plus Annual) should provide immediate access to the new plan benefits.

    Refer to this article for more information about what happens after changing your plan. 

    @clee789_335 - I've created a new ticket on Viki Support to better understand your situation and assist you. Please help to respond directly there. 

    Cheers,
    Michelle

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  • I was hoping to view Dr. John but I would need to upgrade to pass plus, I was upset to see this because i bought the pass to view series early.  I found two other sites that are showing Dr. John with subtitles and no fee.  I went to that site to view the series.  Because of pass plus I will probably not renew my pass since I can view most of the series free on other sites. 

    I personally think pass plus is a bad decision by the company.

    thank you

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  • @clee789_335

    Did you log out and log back in since that? That would be my first suggestion/question since often this is crucial for the upgrade to work.

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  • Swissabbi.....i wanted to watch several that are 'locked' so signed up for pass plus, thinking, since I read that it will be immediate access to locked shows, that I will be enjoying those shows right away.   But sheeez, still locked.   

    Lutra.....yes, I did.  I logged out and logged back in several times but still locked.

    I read, forgot where, that subscribers can watch locked shows immediately once upgraded and they will prorate accordingly.   My Viki Pass subscription ends in October, and it is indicated on my account now that they will charge my account for the VikiPlus amount at that time.  

    This writing of comments is all new to me.  It takes me some time to get back here, since I do not remember where it is, to respond to your comments/advice and thank you for taking the time to help me out.  I was hoping Viki would respond and let me know what's going on but well...guess this is not their problem as they have yet to respond.  

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  • @clee789_335

    Hi there!

    To clear the irritation you better contact Viki with this form, since you seem new to communicating here I put the link for the request form. It still can take a little/longer time for Viki to answer depending on the number of requests.

    I just looked at your account and it says you have Viki Pass Standard. You logged out and back in and still no change. Therefor write a request to Viki.

    Good luck! 

    https://support.viki.com/hc/en-us/requests/new

     

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