[Solved] Subtitles disappearing

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6 comments

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    danikaharrod_892

    Same thing’s happening to me WWW.

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    bratface

    What show were you watching? Also, do any of the big whigs at Viki ever come here to help?

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    msvilmab_174

    subtitles not appearing on some dramas even thought they were old dramas like two years ago.  sometimes while watching 

    the succeeding episodes don't have subtitles.  help

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    Joshua

    Hi everyone! 

    We're so sorry to read this! To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, please let us know the specific episodes, if not otherwise stated above, you're facing this with

    I'll look forward to your response!

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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    bratface

    Joshua,

    I had to 'REACTIVATE' the channel on my TV. But it just seems weird that the subtitles would stop in the middle of an episode (39) & then not be in the next (40). The subtitles came back after the reactivation, but why should I have had to do that? Thanks for responding though.

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    Joshua

    Hey there bratface

    Thanks for letting me know! Sometimes apps behave weirdly due to glitches and hence reactivating the app helps to solve some issues.

    I'm glad it's working for you now :)

    Cheers,
    Joshua

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