[Closed] Technical problem watching Korean dramas on Viki

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    tardismoon

    I'm having the exact same issue, I too sent them an email describing my situation and no response yet, that was over a week ago. If I watch using the Roku on my TV everything works just fine, but when re-watching shows I prefer my laptop so I can skip. This issue is very frustrating. But you are definitely not alone in this issue. 

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    Joshua

    Hi there,

    We've just responded to you via email with troubleshooting steps and we'll like to carry on supporting you via email. 

    Here are some troubleshooting steps when videos are buffering: 

    1. Turn off any VPN.
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    I do hope this helps!

    Cheers,
    Joshua

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