[Closed] Subtitles

Subtitles are still missing from viewing movies or anything else. Have them when I start then they disappear and now so are the shows or anything else not showing up saying they did not reload, so what's happening now a new customer.

                                                Thank you



  • Official comment

    Hi there mjl59_961,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.



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  • For Viki to analyze your problem you would need to give more detailed information:

    - What device you are using?

    - If PC what system, browser?

    - If phone which system?

    - TV which model?

    - The videos it happens?

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  • I See the person did not write back to you but I have the same issue and on my tv with a ROKU app and then on my computer (mac) when logging directly into VIKI--my subtitles are there and then they just randomly stop....any ideas to make subtitles consistent?




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