Answered

[Solved] Subtitles are not working on Chromecast

As the title states, the substitles are 'not available' when I cast the video onto my TV via Chromecast. Please resolve this so my mom and I can finish "Another Oh Hae Young"! Thanks!

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5 comments
  • Official comment

    Hi there! 

    We're glad to let you know that the issue is now resolved. Please log out and back in before trying again :) 

    Cheers,
    Joshua

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  • Hey there!

    We're so sorry to read this! Our engineers are now aware of these issues and are working on a fix.

    We'll be in touch as soon as we have an update!

    Cheers,
    Joshua

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  • Hello, I have the same issue. I like watching my favorite dramas and movies on big screen as on TV, so I would appreciate being able to see subtitles also when I chromecast it. 

    Thank you!

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  • Subs disapeared in the Roku TV in every serie. I have the Plus subscription and i have been requesting 13 days ago and have not received any response. Please can someone can expalin to me what is happening?

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  • Hi gcorrea4ever_304,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Should you have further questions, please reply through your ticket as well.

    Cheers,
    Michelle

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