Answered

[Solved] Subtitles disappear when I cast to Google Chromecast!

sahar_justice

July 15, 2019 15:11

When I cast to my Chromecast - there are no subtitles.

This seems to be an ongoing problem. Engineers - please fix this once and for all. This is why we pay for sub - so we can watch on our big screen TVs.

Thank you kindly!

Comments

7 comments

Official comment

Joshua G
July 19, 2019 05:35

Hi there!

We're glad to let you know that the issue is now resolved. Please log out and back in before trying again :)

Cheers,
Joshua

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indyandmoon_146
July 16, 2019 05:55

Try Chromecast from a mobile device if you haven't yet. It is working for me for now luckily, since I haven't seen any other solutions on other posts.

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sahar_justice
July 16, 2019 16:47

Thank you! I deleted & reinstalled the app on my tablet and now when I cast - I see English! Yay! Thank you again.

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s_eust03_666
July 16, 2019 20:03

I too have been having the same difficulties with casting to the television for the last few days. So far I've noticed the problem is occurring with any drama and any episode I cast, and I've tried casting several different episodes. The blue box indicate the episodes are 100% Eng subbed, but when I cast it to the TV, the blue box now indicates N/A. I've unplugged Chrome Cast for an entire day and replugged; I've restarted all my devices; I've uninstalled the Viki app from my phone, reinstalled it, and restarted the phone; I've cleared all browser history and cookies from all my devices that access Viki through a browser. I've been able to cast other shows from other websites to Chrome Cast, so I don't think it's related to my CC device. None of these troubleshooting actions seem to help. If anyone has any other ideas, please let me know. Thanks!

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Joshua G
July 17, 2019 08:06

Hey everyone!

We're so sorry to read this! Our engineers are now aware of these issues and are working on a fix.

We'll be in touch as soon as we have an update!

Cheers,
Joshua

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pointfaded_794
June 12, 2023 12:42

This is happening to me. Subtitles work when watching on my phone, but when I cast to my tv, they don't appear on the tv screen.

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Permanently deleted user
June 14, 2023 09:43

Hi there pointfaded_794,

Thanks for writing to Viki Community Support!

We're sorry you're having issues seeing the subtitles while casting through your TV. We will contact you privately via a ticket on the Help Center shortly to gather more information about this issue.

Please help to respond there, too, as this post will be closed to prevent multiple requests confusion.

Thank you,
Grace

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