[Closed] English subtitles not visible on my Sony TV

I need help, please! I can watch programming with subtitles in English on my computer but as of yesterday not on my TV, very distressing! I've tried a number of things, signing off and then signing in and nothing seems to work, really makes very little sense to me! Could you possibly assist me, thanks! Harold



  • Official comment

    Hi there maryamoor_857,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests and confusion.


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  • I have a plasma lg big screen older one though.. will not show English subs for “ the story of mingling” very upsetting. Have watched in iPad/iPhone. But tv setting shows English as subtitle preferred. I have Viki plus i think...

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  • I can get subtitles on my computer but not on my tv. I went through all the steps andlinked my devices but still no subtitles on my tv.

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