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[Closed] Can't upgrade subscription

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sanguine_moon
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I am on a month-to-month, and I am trying to upgrade from basic to standard pass. It won't let me do it from any of my devices (computer/roku tv/android). I tried to do it from my phone where it said that I originally subscribed, but it won't take me to the upgrade page. It just shows the viki key symbol. Ahhhhhhhh! I just want to watch the locked shows XD Help!! I sent a ticket, but wondering if anyone where has the same problem or any insight.

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    monarca1_819

    I'm in the same boat.

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    cs2nana_699

    trying to upgrade. I am very frustrated...

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    Michelle (CX)

    Hi everyone!

    Apologies for the delayed response.

    @sanguine_moon & @monarca1_819 - We have replied to you separately on Viki Support, I believe your issues are now resolved :)

    @cs2nana_699 - I've checked and it seems that you've managed to upgrade since writing in to us yesterday. I hope your issue is resolved too. 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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    mary_clark

    WHY CAN'T I SIGN IN? I JUST UPGRADED!

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    Michelle (CX)

    Hi mary_clark,

    We have replied to you separately on Viki Support, I believe your issue is now resolved as well.

    Thank you,
    Michelle

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