[Closed] subtitle not working

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  • Official comment
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    Joshua

    Hi there!

    We're so sorry to read this! Please allow me to assume that you are referring to subtitles on your Roku device.

    Due to recent updates on Roku, please refer to this article on how to set your subtitle settings.

    If the above does not work, please take the followings steps:

    1. Visit the Main Menu of your Roku device's homepage
    2. At Settings, select Accessibility
    3. Select Captions mode and ensure that it is toggled to On – captions always appear

    I hope this helps. Please let me know how it goes.

    Cheers,
    Joshua

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  • Avatar
    marisato_30

    in your link says : 

    "Changing subtitle language 

    1. Visit the Main Menu of your Roku device's homepage
    2. Select Settings and look for System then Language
    3. Select the desired language for your system
    4. Once you're done, return to the Viki Channel. You should see your desired language as your subtitle language."

    item 4, so bad, because my roku device havent language "PORTUGUESE", have only (ENGLISH/SPANISH/DEUTSCH/FRANCAIS)  after update app on 6 may 2019 viki not working more..... because is not possible change language on viki app !!! (so bad, because it is necessary )..... I'm disappointed with viki, many peaple will give up. I WILL UNSUBSCRIBE.

  • Avatar
    Joshua

    Hi there marisato_30,

    Upon looking further into this, we've found that due to an issue on Roku's end, subtitle language can only be selected using the system language settings. Hence only languages supported by Roku will allow for its subtitles to be displayed on the Viki app. For more info on this, click here.

    We sincerely apologise for the inconvenience caused and do know that you can still watch Viki on www.viki.com or our other supported Connected TV devices or apps. 

    Cheers,
    Joshua

  • Avatar
    marisato_30

    With my browser i can choose any language, on viki app not, so bad. You have subtitle in portuguese and not show me.... and before works with language portuguese.

  • Avatar
    marisato_30

    no make sense, you have subtitle the same language from your system device ? The function of subtitle is will be able to see others languages ...... i work with developer and no sense

    ..... Think about !!!

  • Avatar
    Joshua

    Hi there,

    We hear you and understand how this might be frustrating for you. However, this is due to an issue on Roku's end and hence we are not able to change the settings on our app until we receive an update from Roku. 

    We are truly sorry about this and we appreciate your understanding. 

    If there's anything else I can help with, please let me know.

    Cheers,
    Joshua

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