[Solved] Subtitles don't work in any drama

I tried with Spanish and English subtitles but they're totally off, the don't work. I also try playing several dramas and the same, subtitles don't show up. Please help!

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Comments

13 comments
  • Official comment

    Hi there!

    We're so sorry about this but we're glad to let you know that this issue is now resolved.

    Thank you so much for your patience and kind understanding.

    Cheers,
    Joshua

     

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  • I have the same problem no subtitles in English on any drama not even on the website.  

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  • Same here...

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  • Same. 

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  • Same here....Does anyone know when it'll be fixed??

     

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  • Same here, no English subtitles., I know you are working hard to fix the issue.  Thanks

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  • Same, no English subs.

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  • Same here.  No English subtitles.

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  • Same here. I’ve done some research and this has been going on for quite some time, yet viki hasn't fixed it.

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  • i don't see  the sub!!! in all the drama 

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  • Same here. I was watching story of Ming lan on firetv and when I started watching the next episode, the subtitles suddenly disappeared. Tried a firestick, roku, apple app, chrome cast and went on their website and no subtitles.

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  • Same here here across all devices .

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  • NO SUBTITLES!!!  

    1. Removed App.

    2 rebooted Roku

    3. confirmed Roku is up to date

    4. reinstalled Viki

    5. subtitles worked for one episode and disappeared when it advanced to the next episode. "*" defaults to "German" when my Roku is clearly setup for "English"

    6. track 1 is German, track 2 is English etc.

    7. must I remove app and reinstall per episode????

    8. you developers must realize, these problems all started when you added the option to toggle multiple languages. it's already been one year!!!

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