Comments

21 comments

  • Official comment
    Avatar
    Joshua

    Hi there!

    We're so sorry about this but we're glad to let you know that this issue is now resolved.

    Thank you so much for your patience and kind understanding.

    Cheers,
    Joshua

  • Avatar
    akshay_walvekar91_692

    For me, its not working for any series.

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    jx8p85_111

    Same here. No subtitles on Apple TV app or Viki’s website.

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    candice0228_763

    Me too. My chromecast won't post the subtitles.

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    candice0228_763

    Me too. My chromecast won't post the subtitles.

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    e_oleszek_691

    No subtitles on android app or chromecast

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    sharmin_asad_968

    I can get them on my app but not on the website version. Annoying 

     

  • Avatar
    daigoro

    No subtitles on iOS app with subtitles setting turned on. On browser, the setting is grayed out and can’t be turned on.

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    brinah1981_190

    Bei mir funktioniert es auch nicht!!!

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    kelsol1_395

    Subtitles are missing on my Roku, but not on other devices. It's also not missing for everything. It is showing on some dramas I've checked, just not for the one I'm watching.

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    artnov_511

    Subtitles are not working for any series

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    becgaraud_487

     Mine are not working either.  Using computer chrome - and not on android either. I tried troubleshooting logged out/back in was able to get it working for 1 episode, then back to square 1 - I only have 3 ep to watch in this series. 

    Update...managed to watch 1 more...not sure how, but again next episode not working so frustrating.

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    mauro_dagosti

    Same here

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    zwangora

    Same issue!!!! No subtitles, since a few hours. Whats the matter?????

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    bluespet2_828

    I'm watching on computer with Chrome. Lost subs.

     

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    mums4mom_509

    No subs on Roku. I’ve tried several shows, no English subs.

  • Avatar
    dlsca

    Same here! As of about an hour ago, subtitles are not working on any series on my Android app or on my computer. Tried all the troubleshooting in the Help section and online forums, but all that seemed to do was bring about an onslaught of ads whenever I try to watch anything now, even though I have a subscription and my account is showing the subscription as being active. So aggravating!

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    jmkasper84_293

    Subs aren't working for some of my shows but not others. 

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    slaytonerik_452

    I can get no subtitles. Well, at least I am not alone. LOL!

     

  • Avatar
    wasjwoman_58

    rabbles! I'm in the same boat. It seems to be happening to everyone! Palace factions just started killing each other on my drama!! ahhhhhhhhhh!

  • Avatar
    deanna_kimery

    Subtitles aren't working for any of my shows. It's been spotty off and on all day. Sometimes when I completely close and then reopen the app and episode on my phone it would start working. But now, no shows on any device in any language have subtitles.

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