Upgraded to plus but will still showing standard

I just upgraded to the 9.99 a month plan it has updated on iPhone app but has not on my firestick. I logged out and back in still the same issue. I deleted and uploaded the app on firestick still did not change! Help please!

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  • Official comment

    Hi there!

    So sorry to read this! I'd like to suggest you try the following steps on your iOS device:

    1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS device's Settings.
    2. Log in to your Viki account on the Viki app.
    3. At the menu at the bottom, tap on ME
    4. Tap on the Settings icon at the top right corner
    5. Scroll down to the Viki Pass section and tap on Restore Purchase

    Once you have done so, please log out and back into your Fire TV device.

    Please let me know it goes :)

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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