[Closed] Viki pass and mobile app aren't working

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    Joshua

    Hi there! 

    The reason why this is occurring is that you have an active Viki Pass Subscription via Google Play.

    I've gone ahead to cancel your Google Play subscription but because of the way our system works, your QC benefits will only take effect after May 22, 2019, after your Google Play subscription ends. 

    I hope this helps and we appreciate your kind understanding!

    Cheers,
    Joshua

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  • Avatar
    Joshua

    With regards to your Chromecast issue, to make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. If you're on an Android device, clean the cache and cookies on your device
    3. Uninstall and reinstall both the Viki and Chromecast app on your device.
    4. Turn your mobile device off and on again.
    5. Reboot your Chromecast device from the Chromecast app
    6. Turn off your internet router, wait 30 seconds, and turn it back on.
    7. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    8. Log back in to your Viki account and try casting again.

    Are you still having the same issues with the Viki app and Chromecast? If so, can you please provide the following information?

    • An exact description of the problem you're experiencing.
    • The model and OS version of your device.
    • Your current location /region.
    • A copy/paste or screenshot of the information you see in this link: www.viki.com/debug
    • A screenshot or short video of the error message or issue.
    • The model number of your Chromecast device.

    I'll look forward to your response!

    Cheers,
    Joshua

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