[Closed] Why is the Viki app not compatible with the Samsung s8?

I just got a Samsung s8 but found that I could not download the app because it says "your device isn't compatible with this version". I am wondering why this is because the s8 is not that old of a phone and my previous one was older but viki worked on there and if there is any hope of this getting fixed in the future.



1 comment
  • Official comment

    Hi there!

    So sorry to read this! 

    What could be the likely reason is that your device might be jailbroken/rooted. In this case, please unroot and reformat the device.

    If you still face issues thereafter, please let me know and do send us screenshots as well :)


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