Problem with learning mode

When I try to click a word to see the definition it shows it for a second then quickly changes to "Oops! There's a problem, please try again later." I was watching "overprotectived kahoko " but then went to see if it was like that on other Japanese dramas and tried "signal " which had the same issue also does Japanese have the like studying thing and the "what words are going to be in this video " ? I don't really think it does since I don't see it or the ones I clicked don't have it and some do? I don't know honestly. This is legitimately my first time trying rakuten Viki learning instead of just watching the show with English only... Also could you make an option to replace the romaji with kana ?

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