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4 comments

  • Official comment
    Avatar
    Joshua

    Hi there!

    So sorry to read this!  Could you please provide me with the following helpful information:

    1. The specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System?
    4. Screenshot of the issue or the error message you see.

    I look forward to helping you soon!

    Best,
    Joshua

  • Avatar
    sisterresponsible_922

    May 9, 2019, 9:49 PM
    It is not letting me log in at all.
    Keep saying either email address not valid or not connected to Internet.
    So unable to even see what videos are available

    Viki version 5.1
    My pH is huawei nova 3i
    Thanks

  • Avatar
    Joshua

    Hi there!

    We'd like to ask if you face this when using:

    1. A different WiFi network
    2. 3G/4G Network

    If so, have you installed any software that blocks access to certain sites? This usually happens on antivirus or ad-blocking software that could possibly be installed by your Internet Service Provider (ISP) or Telco.

    Sometimes antivirus software might wrongly determine some websites as dangerous and hence prevent access to the website.

    I'd suggest that you take the following steps:

    1. Disable any antivirus/ad-blocking or firewall software.

    2. Reach out to your ISP/Telco to check if they have installed some form of safety software for you or might have added a firewall on their end.

    I do hope this helps!

    Best,
    Joshua

  • Avatar
    Joshua

    Hi there! 

    Please let me know if you're still facing this issue :)

    Cheers,
    Joshua

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