[Closed] Mobile app not working

• Official comment

  

  Joshua

  May 09, 2019 08:22 (Edited May 09, 2019 08:22)

  Hi there!
  
  So sorry to read this!  Could you please provide me with the following helpful information:

  1. The specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System?
  4. Screenshot of the issue or the error message you see.

  I look forward to helping you soon!
  
  Best,
  Joshua

  Comment actions Permalink
• 

  sisterresponsible_922

  May 10, 2019 07:19

  May 9, 2019, 9:49 PM
  It is not letting me log in at all.
  Keep saying either email address not valid or not connected to Internet.
  So unable to even see what videos are available

  Viki version 5.1
  My pH is huawei nova 3i
  Thanks

  0

  Comment actions Permalink
• 

  Joshua

  May 10, 2019 08:42

  Hi there!

  We'd like to ask if you face this when using:

  1. A different WiFi network
  2. 3G/4G Network

  If so, have you installed any software that blocks access to certain sites? This usually happens on antivirus or ad-blocking software that could possibly be installed by your Internet Service Provider (ISP) or Telco.

  Sometimes antivirus software might wrongly determine some websites as dangerous and hence prevent access to the website.

  I'd suggest that you take the following steps:

  1. Disable any antivirus/ad-blocking or firewall software.
     
     
  2. Reach out to your ISP/Telco to check if they have installed some form of safety software for you or might have added a firewall on their end.

  I do hope this helps!

  Best,
  Joshua

  0

  Comment actions Permalink
• 

  Joshua

  May 13, 2019 06:06

  Hi there! 
  
  Please let me know if you're still facing this issue :)
  
  Cheers,
  Joshua

  0

  Comment actions Permalink

Post is closed for comments.