[Closed] Viki Pass member but videos are locked

• Official comment

  

  Joshua G

  May 09, 2019 08:21

  Hello there!

   

  I’m so sorry to read that you’re facing these issues with your Viki Pass benefits. 

   

  If you subscribe via iTunes/Google Play, the reason why you might not be seeing benefits from your subscription is that your iTunes/Google Play subscription is not linked to your Viki account yet.

   

  To fix this, please take the following steps:

   

  1. Make sure you are logged in with the Apple/Google Play ID you used to subscribe in your iOS/Android device's Settings.
  2. Log in to your Viki account on the Viki app.
  3. At the menu at the bottom, tap on ME
  4. Tap on the Settings icon at the top right corner
  5. Scroll down to the Viki Pass section and tap on Restore Purchase

   

  If you do not see a Restore Purchase option, please take the following steps:

   

  1. At the menu at the bottom, tap on Home
  2. Tap on 'Get Viki Pass'
  3. Scroll down and tap 'Restore Purchase Now'
      

  If you experience problems restoring purchase, please send me a screenshot of the error message you're getting and a copy of your Viki Pass receipt.

   

  If you subscribed via  www.viki.com,  please log out and log back into the same account that was used to subscribe.

   

  If you’re still facing issues thereafter, please do let us know :)

   

  Best,

  Joshua

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