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[Closed] Commercial Pop Up Freezing Screen at end of Episode

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muoilee
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I paid for premium subscription, but I keep getting pop up commercials when an episode of a show ends.   The commercial pop up freezes the screen, and I have to log in again. How can I get this to stop?

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    Joshua
    Hi there,

    Sorry to hear you're experiencing issues.
     
    If this issue is occurring on the Viki website, please try the following to ensure it's not a browser issue:
     
    1. Log out from your account
    2. Clean the cache and cookies on your browser -  How do I clear the cache and cookies on my web browser?
    3. Close the browser and restart it again.
    4. Log back into your Viki account
    5. Try again from another browser
     
    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.
     
    If you continue to experience the same issue, please send me a full-monitor screenshot of the issue along with the names of the affected dramas and episodes.
     
    Let me know how it goes!
     
    Cheers,
    Joshua
     
    Note: To respond to the thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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