[Solved] No subs on Roku /Are you doing updates by any chance?

umbrella_

May 04, 2019 17:19

This started about noon Eastern Standard Time.

Last time, after the subs were out for several days, I noticed you had changed some formatting on the Roku app. Is this likely to be happening throughout the weekend? Thanks

Comments

7 comments

Official comment

Joshua G
May 06, 2019 00:58

Hi there!

We're so sorry about this but we're glad to let you know that this issue is now resolved.

Thank you so much for your patience and kind understanding.

Cheers,
Joshua

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keothongsakhom_610
May 04, 2019 17:29

I guess the subtitles are out everywhere.

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pattersonheidilarae_96
May 04, 2019 17:54

Same here, subs out on Roku. The whole app is experiencing this issue. Help!

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perplexus
May 04, 2019 18:08

I have the same issue. Subs weren't showing up on my phone so I switched to PC and still no subs :/

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charlyparis
May 04, 2019 18:25

Same to me ! Subtitul in my phone but not in my pc !

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umbrella_
May 04, 2019 19:38

What the heck is going on? And why do we always get such delayed responses? If it is on all apps then Viki is doing something with their whole system but not warning or telling us about it. Last time clearly that had made system changes but never mentioned that when everyone's subs weren't functioning then. Please Viki can you be up front with us? You need a section here where you actively post when you are doing system maintenance or changes.

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jumali_ga_401
May 04, 2019 22:35

There are no English subs on my PC, even when it states 100% subbed.

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