[On-Hold] Android app only showing half the screen when in full screen

For some reason whenever I switch the display to full screen on the android app, the bottom half of the screen is all black. This isn't fullscreen. Wtf? It does it on every show I've tried to watch.

The subtitles keep getting completely jacked up on the roku app, so I try to switch to my tablet, then that is screwed up too, only in a different way. Why am I paying for this? Viki used to be a good app and lately all I've been dealing with is issue after issue. What the hell is going on?

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Comments

7 comments
  • Official comment

    Hi there hol87,

    Our engineers are aware of this and will be rolling out a fix in the next week or so.

    In the meantime, you can sign up for the beta which should resolve the issue: https://play.google.com/apps/testing/com.viki.android

    Let me know if you have any further questions!

    Cheers,
    Joshua

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  • If your phone has OS 4.1 and above, please submit a request https://support.viki.com/hc/en-us/requests/new

    If not you might need to change it.

    Source:

    https://support.viki.com/hc/en-us/articles/203061154-Supported-Devices

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  • Hi there!

    Sorry to hear you're experiencing such issues.
     
    Please try deleting and reinstalling the app to see if it helps.
     
    If you continue to experience the same issue, please let us know the following information?
     
    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. The specific episodes for which this is occurring (ex. Time Ep. 2)
    3. Are you getting any error message?
    4. A short video or photo of the error message or issue you're experiencing
     
    Let me know how it goes!
     
    Cheers,
    Joshua
     
    Note: To respond to the thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Joshua,

    I have tried uninstalling and re-installing. I have also shut down and restarted my device. I have also used my device/app on different wifi networks. Still having the same issue. The full screen still works on my phone, just not on my tablet. It worked before, then about 1-2 weeks ago it just stopped using the full screen. Other streaming apps I use on my tablet still work in full screen. Only VIKI is having issues. 

    1. Android app on Samsung Galaxy Tab S2. 

    2. It is happening for every episode and everything show. 

    3. No error message. The show still plays, it just won't play in full fullscreen. 

    4.Here are two pictures of what it looks like when I try to go into full screen. 

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  • Hi there,

    Thanks for sending us your information and screenshots!

    We have notified our engineers and they are currently looking into the issue. We will keep you posted on when it gets fixed.

    We greatly appreciate your patience and understanding, and sincerely apologise for any inconvenience caused.

    Thank you,
    Joshua

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  • Hello there!

    Thanks for your patience with us! We have released an updated version of the app that should resolve the problem. Please update your application and make sure it's the version 5.1.0 and above.

    Please let me know if the problem persists for you after the update and I would be happy to look into it for you!

    All the best,
    Joshua

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  • i have the same problem using the Viki app on my redmi note 7.

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