No subtitles in all the drama, I want to watch.

• Official comment

  

  Joshua

  April 23, 2019 02:25

  Hi there,

   

  Sorry to hear you're experiencing issues on your iPad

   

  If you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

   

  If you continue to experience the same issue, please send me a full-monitor screenshot of the issue along with the names of the affected dramas and episodes.

   

  Let me know how it goes!

   

  Cheers,

  Joshua

   

  Note: To respond to the thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  lutra

  April 15, 2019 14:52

  More details are needed - What drama? What episodes? What device you are using? Browser? Roku?

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  iyenbuhain_289

  April 17, 2019 05:33

  I am watching in my iPad, as I mentioned before all the drama’s, unlike before when I turned on  Viki I am able to watch any drama but now there is no subtitles in any of the drama’s.  I have paid for the whole year so I would like to know what is going on.  Do I need to unsubscribe my self?  Pls advise.

   

         N F. Buhain

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  iyenbuhain_289

  April 17, 2019 05:36

  I am going on vacation for 2 wks, usually I will bring my iPad with me to watch my drama’s but now I don’t see any reason to bring it with me cause I am not able to enjoy the drama’s anyway.

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