Answered

[Solved] My Love From the Star not playing on roku

Hi, My Love From the Star is not playing on my roku device. It instead comes up with a message saying “Oops! Something went wrong. Please try loading the video later.” However, this show plays perfectly fine on any of my other devices. It is only giving me a problem on the roku. I have already tried logging out and back in, deleting the Viki app and redownloading it, and turning the roku off and on again. None of these have worked, and this error message has showed up for the past few days.

I live in the United States and none of the episodes of this show are working. All other shows are working fine.

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  • Official comment

    Hi there! 

    We've escalated this issue to our engineers and we'll be in touch once we have an update. Thanks so much for your patience with us! 

    Cheers,
    Joshua

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  • Same here! In USA

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  • I'm having the same issue. All other shows work fine but this one won't play on the Roku. I get the same error message. 

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  • Hi there!

    We're glad to let you know that this is now resolved! 

    Please log out and log back in to your Roku device before trying again :) 

    Cheers,
    Joshua

    Note: If you're facing issues with the drama 'Blood', please know that we're still fixing the issues for that title.

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