[Closed] Issue: Subtitles out of sync

Hi everyone!

We apologise for the inconvenience caused by subtitles going out of sync for certain shows. We are aware of this and the team is currently working on a fix.  

We'll be providing an update as soon as this is resolved.

Do click 'Follow' on the top-right of this post to receive notifications of updates :)

Cheers,
Joshua

Latest Update - The following shows have been fixed:

  • 20th Century Boy and Girl
  • Angel Eyes
  • Blood
  • Bravo My Life
  • Cheer Up
  • Discovery of Love
  • Doctor Stranger
  • Dream High 2
  • Endless Love
  • Go Back Couple
  • God's Gift: 14 Days
  • Healer
  • Heart Surgeons
  • Hi! School - Love On
  • High Society
  • Hyde, Jekyll, Me
  • I Am Not a Robot
  • I Have a Lover
  • I Hear Your Voice
  • Into the World Again
  • Let Me Introduce Her
  • Manhole
  • Mask
  • Master's Sun
  • Moorim School
  • Ms Ma, Nemesis
  • My Heart Twinkle Twinkle
  • My Love from the Star
  • My Lovely Girl
  • My Strange Hero
  • Orange Marmalade
  • Page Turner
  • Pinocchio
  • Radio Romance
  • Remember
  • Rooftop Prince
  • School 2013
  • Secret Door
  • Secret Garden
  • Secret Love
  • Secret Mother
  • Splash Splash Love
  • Switch
  • Take Care of Us Captain
  • The Gang Doctor
  • The Girl Who Sees Smells
  • The Great Doctor
  • The Innocent Man
  • The Last Empress
  • The Merchant: Gaekju
  • The Producers
  • The Undateables
  • The Village Achiaras Secret
  • To The Beautiful You
  • Who Are You
  • Wok of Love
  • You're All Surrounded
  • You're Beautiful
  • Your Honor
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Comments

109 comments
  • The last empress subtitles are not in sync

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  • can you fix the subtitles for Strong Woman Do Bong Soon ?

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  • can you fix the subtitles for Strong Woman Do Bong Soon ?

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  • Il y a également le même problème avec les sous-titres de "tentation glamour" et beaucoup d'autres séries coréennes.
    Pouvez vous s'il vous plaît régler tout ces bugs ?

    Votre application est géniale mais le problème de synchronisation avec les sous-titres en français gâche tout.

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  • I am a little bit disappointed at the learning mode. 
    Most of the TV series I am watching don't have synchronized subtitles, or they are just for the first few episodes and then it starts to get unsynchronized. 
    It says Viki fixed "I am not a robot" but after like episode 3 or 4 then it's not synchronized anymore. 

    Also, I am mostly watching Viki on my tablet but the Viki Rakuten app's doesn't have the learning mode feature. 

    And last but not least, a lot of the TV shows don't have the learning mode on despite the fact the tv show has the korean subtitles available at 100%. 
    Why can't Viki just take these subtitles and make the learning mode available ? 

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  • Please fix Master's Sun. Problem not yet solved. Subtitles out of sync from ep. 8.

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  • ¿Pueden arreglar los subtitulos en español de la novela "Treinta, pero aún diecisiete"?

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  • Can you please fix eng subtitles on “Thirty but 17” episode 17?
    Also, a scene is missing from episode 16. The bus singing scene has gone missing!
    Thank you!!

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  • Can you fix My Love from the Star?  The subtitles in Learn mode, specifically the original Korean ones, are out of sync.

     

    Thank you so much for all your already hard work!


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  • Learn Mode subtitles are still out of sync for any show that I have watched. It should be noted that ONLY Learn Mode subtitles are out of sync. If I select Korean (or English) subtitles WITHOUT Learn Mode, they are correctly synced. If I select Learn Mode, then the original Korean is out of sync, but the English is correctly synced.

    If this issue is fixed, I would likely buy Viki Pass.

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  • Hello,

    In learn mode, Where Stars Land is out of sync.  

    In learn mode, My love from the Star continues to be out of sync.  It has been out of sync for a long time.

    Please fix!

    Thank you

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  • GO Go Squid is having the same problem. 

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  • Go Go Squid Episode 12 subtitles are off by about 3 seconds

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  • Two days one night has issues as well. So 424 but I’ve run into problems with earlier episodes also. The beginning is fine but then it starts all over and repeats. Thx!

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  • Hi Viki Team!

    I've noted that the Korean subtitles appear much earlier than they should in "Secret Love". The English subtitles are fine. Could you please check this?

    Thank you very much for your work! Keep it up ;)

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  • hello

    with the google chromcast french subtitles are out of sync in Angel Last Mission.

    Could you please check this?

    Thank you very much for your work!

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  • I m not a rebot subtitles are out of sync also with the google chromcast

    ep 1-16

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  • My strange hero is now newly out of sync for learn mode.  There are so so many shows in learn mode that are out of sync.  There are so many complaints about this issue, with the complaint usually ignored.  There are just more and more shows out of sync for learn mode over time.  It is quite frustrating.

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  • Hi everyone,

    We're aware of the Learn Mode subtitle sync issue and we're sorry for the inconvenience caused.

    Our teams are still looking into it and we will provide an update when possible.

    Hope this helps for now. 

    Best, 
    The Viki Team

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