[Closed] Issue: Subtitles out of sync

Hi everyone!

We apologise for the inconvenience caused by subtitles going out of sync for certain shows. We are aware of this and the team is currently working on a fix.  

We'll be providing an update as soon as this is resolved.

Do click 'Follow' on the top-right of this post to receive notifications of updates :)

Cheers,
Joshua

Latest Update - The following shows have been fixed:

  • 20th Century Boy and Girl
  • Angel Eyes
  • Blood
  • Bravo My Life
  • Cheer Up
  • Discovery of Love
  • Doctor Stranger
  • Dream High 2
  • Endless Love
  • Go Back Couple
  • God's Gift: 14 Days
  • Healer
  • Heart Surgeons
  • Hi! School - Love On
  • High Society
  • Hyde, Jekyll, Me
  • I Am Not a Robot
  • I Have a Lover
  • I Hear Your Voice
  • Into the World Again
  • Let Me Introduce Her
  • Manhole
  • Mask
  • Master's Sun
  • Moorim School
  • Ms Ma, Nemesis
  • My Heart Twinkle Twinkle
  • My Love from the Star
  • My Lovely Girl
  • My Strange Hero
  • Orange Marmalade
  • Page Turner
  • Pinocchio
  • Radio Romance
  • Remember
  • Rooftop Prince
  • School 2013
  • Secret Door
  • Secret Garden
  • Secret Love
  • Secret Mother
  • Splash Splash Love
  • Switch
  • Take Care of Us Captain
  • The Gang Doctor
  • The Girl Who Sees Smells
  • The Great Doctor
  • The Innocent Man
  • The Last Empress
  • The Merchant: Gaekju
  • The Producers
  • The Undateables
  • The Village Achiaras Secret
  • To The Beautiful You
  • Who Are You
  • Wok of Love
  • You're All Surrounded
  • You're Beautiful
  • Your Honor
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Comments

109 comments
  • Just tried Your Honor - episode 1 is okay, but episode 2 seems still out of sync.

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  • Hi everyone, 

    Update:

    Spanish subtitles for Secret Garden and Master's Sun have been fixed. 

    German subtitles for Who Are You have been fixed.

    -- 

    We're working on the rest of the affected titles. Thanks for your patience!

    Cheers,
    Joshua

     

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  • Hi m_jay111_434,

    Glad to let you know that German subtitles of Episode 1 of Hyde, Jeykll, Me has been fixed :) 

    Cheers,
    Joshua

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  • Thank you very much for fixing the German subtitles for Who Are You :) can you please fix the German subtitles for Bel Ami , Cheer Up! , Dream High and Dream High 2 too ? :/

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  • The suptitles from 'Healer' are fixed, but I have a problem to displayed the german subtitles. Is that a problem by my side? Can I do anything to display the German suptitles? Thank's in advance

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  • Seeing some korean dramas that is on the list says fail to load I hope it resolves soon. I use my tablet to watch shows and am a paying customer. I am eagerly waiting to finish wok of love

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  • Please fix Master's Sun Kdrama. Subtitle not syned

     

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  • Giant   - out of synced

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  • Many episodes of Doctor Stranger are fixed now, thank you for this:-) but the EPISODE 16 is not fixed ! Please fix it too

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  • Hi everyone,

    We're aware of the issues with Master's Sun and are working on fix at the moment. We'll provide an update as soon as we can! 

    Thanks for your patience.

    Cheers,
    Joshua

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  • I just wanted to wish you good luck fixing everything. I was an IT developer and I'm really intrigued about what happened in the backend for things to require manual editing, it must be a nightmare. Anyway, it's a huge job, all my best wishes to the team.

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  • Hi adirozi04_432

    Thanks for letting us know. We're working on it :)

    Cheers,
    Joshua

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  • Thanks for fixing the bugs! Wanted to say that Cheer Up! has also this problem. Don't know if you knew this but just in case. Thank you for all your hard work!

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  • I can't see Spanish subtitles of Secret Garden or You who came frome the Stars, neither of healer. I hope you can fix all this problems soon.

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  • Hi cristina20_09_189,

    Could you please let me know the specific episodes? :) 

    Thanks for your help!

    Cheers,
    Joshua

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  • Giant is out of sync. Please fix it.

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  • Episodes 1 to 7 of Secret Garden, in those episodes doesn't appear Spanish subtitles.

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  • I am 4 episodes into My Strange Hero watching on my lap top.  My subtitles seem to desync when I maximize my screen size.  

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  • Please fix "Bel ami" !! it's been several months since the subtitles are out of sync (big difference).

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  • Please fix "I am not a robot".  In learn mode, the Korean subtitles are delayed and out of sync.  The English subtitles however show up correctly.  This error is showing up in most of the "I am not a robot" episodes I am watching

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  • Wok of Love is currently out of sync as well. On episode 17. Haven't checked the rest yet. Please help?

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  • Hi everyone! The following episodes have been fixed:

    • Master's Sun Episode 2
    • School 2013 Episode 11
    • Wok of Love Episode 10
    • Wok of Love Episode 37

    We'll be in touch with more updates! Thanks everyone for your feedback!

    Cheers,
    Joshua

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  • Hi everyone!

    We've just updated the above list with even more shows that have now been fixed :) 

    Thank you so much for your patience and kind understanding with us as we work to resolve these issues.

    Cheers,
    Joshua

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  • I still have fail to load on my Lenovo tablet since its the only source I have to watch things on. Will you put up a fix patch for it soon. 3 weeks since I cant finish wok of love. I want to see my strange hero and last empress as well

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  • From the comments in the channel the subtitles at Mrs. Cop seem to be out of sync.

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  • i am your teacher has this problem

     

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  • Starting today, the subtitles in ALL of the episodes in ALL of the series I have tried out are out of sync in Learn mode.  The Korean subtitles are lagging in all of them.  Please fix soon, thank you so much

     

    EDIT: A lot of it is fixed now, thank you so very much!!  I really enjoy using this to learn Korean, it has helped me so much!  Thank you for making this a feature on your site.

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  • Hi,
    Could you fix the subtitles for the show "protect the boss".
    Thank you.
    Bonjour,
    Pourriez vous arranger les sous-titres pour la série "protéger le patron".
    Merci d'avance.

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  • I mentioned those shows before, but it seems the comment got lost in the crowd.

    Heard it from the Grapevine

    Protect the Boss

    & Punch

    also need to be fixed.

    Thank you

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  • In this post, I AM Not a Robot is listed as fixed but I just tried now and on the very first episode, the subtitles are still not in sync, Please take a second look at it when you guys have the time!

    Thanks!

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