[Closed] Video settings don’t appear when tapping on screen

I’m noticing that when an ad is about play, I don’t see the option to pause the video or any of the other settings and options that normally would be there if you tapped on the video.

The video continues to play with subtitles displaying but I can’t pause it or do anything else. I tap on the screen and nothing displays.

Also, the ad that is supposed to appear doesn’t play.

I’m using my iPad to watch videos.

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1 comment
  • Official comment

    Hi there!

    Sorry to read this :(

    Please try deleting and reinstalling the app to see if it helps.
     
    If you continue to experience the same issue, please send me a full-monitor screenshot of the issue along with the names of the affected dramas and episodes.
     
    Let me know how it goes!
     
    Cheers,
    Joshua
     
    Note: To respond to the thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.```
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