Answered

[Solved] Error Loading

Hello,

please See the picture below. I will go to click on a video and this is the error it gives me. I will click to retry and it will does not work. Repeat, and it still does not work. Suddenly, it works. But sometimes, it never works no matter what I do. That’s true for app, and the Safari browser on iPad.

 See the picture below. I will go to click on a video and this is the error it gives me. I will click to retry and it will does not work. Repeat, and it still does not work. Suddenly, it works. But sometimes, it never works no matter what I do. That’s true for app, and the Safari browser on iPad.

It’s not just this video But others is well. I am having a terrible time with “I Can Hear Your Voice”drama. If I hit pause sometimes I can never get started again.


1

Comments

6 comments
  • Official comment

    Hey tracy_hofmann,

    Thanks for reporting this issue.

    The team has fixed the issue and videos should be playing per normal again.

    If you continue to face issues, please let me know.

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi.  At first it worked, but I’m just now getting the same error again. I didn’t do anything different except to get a glass of water. Then I can’t access it suddenly.  See photo here. 

     I’m not sure if I answered this correctly. The page is in Chinese for some reason! 

    Tracy

    0
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  • Theres something wrong with the last update, both on the android app and web player, im getting infinite loading and errors.

     Web browser console reporting CORS errors

    viki-player-3.1.225-b0951e4.min.js:46 GET https://streams.viki.io/v1/1124697v/limelight/main/mpd/normal/kcp/high/mpdhd/kcp/dt2_dt3/manifest.mpd?app=100000a&tag=mpdhd:high:kcp:sourceKCP:mpd:uncached:dt2_dt3&h_timestamp=1550904125&u=19843873u&h_request_id=c63a9ffec52a_0a8e000201bb_5c70eb3c_69e4b3d740cff&h_country=ca&h_host=h2&h_data_center=wdc2 503 (Service Unavailable)
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:46
    t.generator.Engine_.nextStep_ @ viki-player-3.1.225-b0951e4.min.js:37
    t.generator.Engine_.next_ @ viki-player-3.1.225-b0951e4.min.js:37
    next @ viki-player-3.1.225-b0951e4.min.js:37
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGenerator @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGeneratorFunction @ viki-player-3.1.225-b0951e4.min.js:36
    n.net.HttpFetchPlugin.request_ @ viki-player-3.1.225-b0951e4.min.js:46
    n.net.HttpFetchPlugin @ viki-player-3.1.225-b0951e4.min.js:46
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    n.util.AbortableOperation.wrapChainCallback_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    Promise.then (async)
    n.util.AbortableOperation.chain @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.send_ @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.makeRequestWithRetry_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    n.util.AbortableOperation.wrapChainCallback_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    Promise.then (async)
    n.util.AbortableOperation.chain @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.request @ viki-player-3.1.225-b0951e4.min.js:38
    n.dash.DashParser.requestManifest_ @ viki-player-3.1.225-b0951e4.min.js:43
    n.dash.DashParser.start @ viki-player-3.1.225-b0951e4.min.js:43
    n.Player.loadManifest_ @ viki-player-3.1.225-b0951e4.min.js:48
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:48
    t.generator.Engine_.nextStep_ @ viki-player-3.1.225-b0951e4.min.js:37
    t.generator.Engine_.next_ @ viki-player-3.1.225-b0951e4.min.js:37
    next @ viki-player-3.1.225-b0951e4.min.js:37
    t @ viki-player-3.1.225-b0951e4.min.js:36
    Promise.then (async)
    o @ viki-player-3.1.225-b0951e4.min.js:36
    Promise.then (async)
    o @ viki-player-3.1.225-b0951e4.min.js:36
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGenerator @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGeneratorFunction @ viki-player-3.1.225-b0951e4.min.js:36
    n.Player.load @ viki-player-3.1.225-b0951e4.min.js:48
    constructor @ viki-player-3.1.225-b0951e4.min.js:17
    t.loadTech_ @ viki-player-3.1.225-b0951e4.min.js:55
    t.sourceList_ @ viki-player-3.1.225-b0951e4.min.js:56
    t.src @ viki-player-3.1.225-b0951e4.min.js:56
    t @ viki-player-3.1.225-b0951e4.min.js:57
    e.addChild @ viki-player-3.1.225-b0951e4.min.js:52
    i @ viki-player-3.1.225-b0951e4.min.js:52
    e.initChildren @ viki-player-3.1.225-b0951e4.min.js:52
    t @ viki-player-3.1.225-b0951e4.min.js:55
    o @ viki-player-3.1.225-b0951e4.min.js:59
    value @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    t @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    load @ VM272:106
    window.initializePlayer @ 1124697v-radio-romance-episode-9:3521
    (anonymous) @ 1124697v-radio-romance-episode-9:3541
    1124697v-radio-romance-episode-9:1 Access to fetch at 'https://streams.viki.io/v1/1124697v/limelight/main/mpd/normal/kcp/high/mpdhd/kcp/dt2_dt3/manifest.mpd?app=100000a&tag=mpdhd:high:kcp:sourceKCP:mpd:uncached:dt2_dt3&h_timestamp=1550904125&u=19843873u&h_request_id=c63a9ffec52a_0a8e000201bb_5c70eb3c_69e4b3d740cff&h_country=ca&h_host=h2&h_data_center=wdc2' from origin 'https://www.viki.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
    2viki-player-3.1.225-b0951e4.min.js:46 GET https://streams.viki.io/v1/1124697v/limelight/main/mpd/normal/kcp/high/mpdhd/kcp/dt2_dt3/manifest.mpd?app=100000a&tag=mpdhd:high:kcp:sourceKCP:mpd:uncached:dt2_dt3&h_timestamp=1550904125&u=19843873u&h_request_id=c63a9ffec52a_0a8e000201bb_5c70eb3c_69e4b3d740cff&h_country=ca&h_host=h2&h_data_center=wdc2 503 (Service Unavailable)
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:46
    t.generator.Engine_.nextStep_ @ viki-player-3.1.225-b0951e4.min.js:37
    t.generator.Engine_.next_ @ viki-player-3.1.225-b0951e4.min.js:37
    next @ viki-player-3.1.225-b0951e4.min.js:37
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGenerator @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGeneratorFunction @ viki-player-3.1.225-b0951e4.min.js:36
    n.net.HttpFetchPlugin.request_ @ viki-player-3.1.225-b0951e4.min.js:46
    n.net.HttpFetchPlugin @ viki-player-3.1.225-b0951e4.min.js:46
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    n.util.AbortableOperation.wrapChainCallback_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    Promise.then (async)
    n.util.AbortableOperation.chain @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.send_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    n.util.AbortableOperation.wrapChainCallback_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    Promise.then (async)
    n.util.AbortableOperation.chain @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.send_ @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.makeRequestWithRetry_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    n.util.AbortableOperation.wrapChainCallback_ @ viki-player-3.1.225-b0951e4.min.js:38
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:38
    Promise.then (async)
    n.util.AbortableOperation.chain @ viki-player-3.1.225-b0951e4.min.js:38
    n.net.NetworkingEngine.request @ viki-player-3.1.225-b0951e4.min.js:38
    n.dash.DashParser.requestManifest_ @ viki-player-3.1.225-b0951e4.min.js:43
    n.dash.DashParser.start @ viki-player-3.1.225-b0951e4.min.js:43
    n.Player.loadManifest_ @ viki-player-3.1.225-b0951e4.min.js:48
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:48
    t.generator.Engine_.nextStep_ @ viki-player-3.1.225-b0951e4.min.js:37
    t.generator.Engine_.next_ @ viki-player-3.1.225-b0951e4.min.js:37
    next @ viki-player-3.1.225-b0951e4.min.js:37
    t @ viki-player-3.1.225-b0951e4.min.js:36
    Promise.then (async)
    o @ viki-player-3.1.225-b0951e4.min.js:36
    Promise.then (async)
    o @ viki-player-3.1.225-b0951e4.min.js:36
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGenerator @ viki-player-3.1.225-b0951e4.min.js:36
    t.asyncExecutePromiseGeneratorFunction @ viki-player-3.1.225-b0951e4.min.js:36
    n.Player.load @ viki-player-3.1.225-b0951e4.min.js:48
    constructor @ viki-player-3.1.225-b0951e4.min.js:17
    t.loadTech_ @ viki-player-3.1.225-b0951e4.min.js:55
    t.sourceList_ @ viki-player-3.1.225-b0951e4.min.js:56
    t.src @ viki-player-3.1.225-b0951e4.min.js:56
    t @ viki-player-3.1.225-b0951e4.min.js:57
    e.addChild @ viki-player-3.1.225-b0951e4.min.js:52
    i @ viki-player-3.1.225-b0951e4.min.js:52
    e.initChildren @ viki-player-3.1.225-b0951e4.min.js:52
    t @ viki-player-3.1.225-b0951e4.min.js:55
    o @ viki-player-3.1.225-b0951e4.min.js:59
    value @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    (anonymous) @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    t @ viki-player-3.1.225-b0951e4.min.js:16
    value @ viki-player-3.1.225-b0951e4.min.js:16
    load @ VM272:106
    window.initializePlayer @ 1124697v-radio-romance-episode-9:3521
    (anonymous) @ 1124697v-radio-romance-episode-9:3541
    1124697v-radio-romance-episode-9:1 Access to fetch at 'https://streams.viki.io/v1/1124697v/limelight/main/mpd/normal/kcp/high/mpdhd/kcp/dt2_dt3/manifest.mpd?app=100000a&tag=mpdhd:high:kcp:sourceKCP:mpd:uncached:dt2_dt3&h_timestamp=1550904125&u=19843873u&h_request_id=c63a9ffec52a_0a8e000201bb_5c70eb3c_69e4b3d740cff&h_country=ca&h_host=h2&h_data_center=wdc2' from origin 'https://www.viki.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

     

    0
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  • So sorry, but AGAIN this has happened. I didn’t do anything different. Went to next video and it wouldn’t load. (19). Neither App nor browser. Even restarted iPad. Nothing would worked. Checked over several hours.

    0
    Comment actions Permalink
  • Hi there tracy_hofmann,

    We're so sorry that you're still facing these issues! Our engineers are looking into this matter and we'll let you know once it has been resolved. 

    Thank you so much for your patience with us.

    Cheers,

    Joshua

    0
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  • Hi, I have a same problem as well for “my little old boy” show. Having this trouble for couple days. The videos just won’t load even if I tried to reloading

    -1
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