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    Kristie

    Hi loettejarratt_453,

    Please try resetting your password to see if it helps. You can reset your password by taking these steps:

    1. Go to viki.com/forgot_password
    2. Enter the email address you used to register
    3. You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.

    If you continue experiencing problems logging in after resetting your password, please let me know.

    Best,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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