ads when I already subscribed

why is my card being charged and I can for the $4.99 and I can still see ads and on my Viki app it is saying update credit information when I am already been charged.



1 comment
  • Official comment

    Hey olivianwachukwu18_752,

    Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits


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