Answered

[Closed] ads when I already subscribed

why is my card being charged and I can for the $4.99 and I can still see ads and on my Viki app it is saying update credit information when I am already been charged.

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  • Official comment

    Hey olivianwachukwu18_752,

    Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Best,
    Kristie

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  • why do I keep seeing ads when I am a standard subscriber already?

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  • Hi youngcoffman98_gmail,

    Thanks for writing in to us with your issue.

    As this involves your account details, we will be reaching out to you privately via an email ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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