[Closed] Tracking issues
My video won't play smoothly it keeps stopping & starting, with the little tracking circle continually coming on. Please help it's so annoying
My video won't play smoothly it keeps stopping & starting, with the little tracking circle continually coming on. Please help it's so annoying
Comments
I paid $99.00 to watch these movies commercial free..why am I seeing multiple commercials?
Hey karentheaussie_296,
Sorry to hear you're experiencing such issues.
If this issue is occurring on the Viki website, please send a issue report for the problem by taking these steps:
After submitting the report, please let me know.
Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.
If you continue to experience the same issue, please let us know the following information?
Let me know how it goes!
Cheers,
Kristie
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Hey @barbarachristine80_939,
I’ve just emailed you about this, and we can follow-up there.
In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
Purchased Viki Pass but can't see benefits
Best,
Kristie
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