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[Solved] Charged full amount for monthly subscription on the first of Free trial

I wanted to try the free trial and see how I like this and then decide to go for the subscription but instead Viki charged me monthly cost and no longer mentions that I am still on the free trial. This is not fair and I would like a refund. 

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  • Official comment

    Hello anabia_1211_834,

    I've emailed you with regards to this.

    Please also note that each user is only eligible to free trial the first time they subscribe for Viki Pass.

    Subsequent resubscriptions will be subject to regular pricing.

    Cheers,
    Kristie

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