Answered

[Solved] Ads

Hi. I am a new Plus Plan subscriber as of todays date. 

I am signed in but still have ads showing up even before show started!

My screen shows ads running then box that says skip in  .. as seconds count down.

Then watching show and Ads appear in same places as when not a Pass Member.

The whole point of my signing up was to NOT have to see ads.

Explain

Also my log in is not what I entered. It shows inlandgal_362. How did I get than log in name?

I logged in under xxx@xxx.com and thats how I registered.

Explain

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  • Official comment

    Hi inlandgal_362,

    I’ve just emailed you about the issues you raised, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Best,
    Kristie

    Note: As this is a public forum, please do not share personal details such as emails on it.

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