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[Solved] Why I can't use my email address to log in? I ended up changing pasword.

kimkelvillegas_356

January 17, 2019 22:13

I paid viki passand wanted to upgrade for viki plus coz most of the shows stated only for vikiplus,and theres is ads even paid already for a year.

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Kristie
January 18, 2019 02:49
Hi kimkelvillegas_356,

Sorry to hear you're experiencing these problems. I've contacted you via email with regards to these issues.

In the mean time, these are common troubleshooting steps for the following problems:
- When you have problems logging in, please try resetting your password. You can learn how to do so here:
  I forgot my password, how do I reset it?
- When you don't see Viki Pass benefits after purchasing Viki Pass:
  Purchased Viki Pass but can't see benefits
- When you wish to upgrade:
  How can I view or manage my subscription?
  How will I be charged after changing plans?
Best,
Kristie
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