[Solved] Firestick Issues: Autoplay Doesn't Work & Episode Isn't Fully Loading

Answered

Comments

3 comments

  • Avatar
    Kristie

    Hey rjbarrett1128_327,

    The team is aware of the issue with autoplay not working on Fire TV and working on fixing it as soon as possible. 

    You also mention you keep getting "The video failed to load." error messages. Can I check the specific videos (ex. Where Stars Land, Ep 12) for which this is occurring for?

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

  • Avatar
    barrydeanwong_708

    I am also experiencing the same situation with the episode not continuing on and I also have a ticket # for this too;.  It is # 53396.

  • Avatar
    Kristie

    Hi guys,

    Sorry for the late response, I missed this thread-.-||

    We've released the fix in our latest app version.

    Please go to the App Store to update the app to the latest app version, 2.3.2.

    If anyone continues to experience issues with this after updating the app, please let me know.

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

     

Post is closed for comments.