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[Closed] Viki app will no longer open on my fire stick

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tryjoy26_474
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Previously, I’ve had no issues with the Viki app opening up on my Amazon fire stick. Now, when I try, it just continues to buffer on the blue opening screen. The app works fine on my iOS device and on my kindle, but for some reason, it will no longer work on my firestick. I’ve even tried uninstalling the app and then reinstalling it - no luck.

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    Kristie

    Hi tryjoy26_474,

    Sorry to hear you're experiencing this issue.

    The team is aware of the issue and working on fixing it.

    I'll update you once the issue has been fixed.

    Cheers,
    Kristie

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    alexa777

    I have exactly the same issue. Viki app stopped working the last few days with amazon fire.

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    cotton512003_745

    Same issue very frustrating.

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    gayleetruax_183

    I’ve been having this issue also, for almost two weeks.

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    Kristie

    Hey guys,

    We've just released the fix in our latest app version.

    Please go to the App Store to update the app to the latest app version, 2.3.2.

    If anyone continues to experience issues with this after updating the app, please let me know.

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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    renata_molnar

    I have the same problem and the update from 1/28 did not fix it for me at all... Hoping you guys will take another stab at it. Super frustrating for regular viewers.

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    Kristie

    Hi renata_molnar,

    Sorry to hear the new app update didn't resolve this issue.

    I've alerted the team so they can continue cracking their heads over it.

    Sorry about the inconvenience. I'll update you as soon as we have a new fix ready.

    Cheers,
    Kristie

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    Kristie

    Hi guys,

    We've released a new fix in 2.3.3.

    Please try updating to see if it helps.

    If the problem continues, please let me know.

    Cheers,
    Kristie

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    claire_seo_2

    im having same issue past 5 days

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    Michelle (CX)

    Hi claire_seo_2

    Thanks for writing in to us with your issue.

    As yours is a separate issue, we will be reaching out to you via a ticket on the Help Center shortly so as to gather more information.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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