[Closed] Sputtering and Stuttering

I've read and followed all advice and suggestions on improving video and audio streaming issues with select shows. Problem still persists. This is NOT an ISP or modem or WIFI issue. If it was, then the problem would occur on every program I want to stream on VIKI. It only occurs on some (especially the ones I really like i.e. Healer, Thirty but Seventeen, I Hear Your Voice, and want to see). Problem occurs even on my Fire Tablet.    I have no stuttering, slow-motion, video/audio sync playback issues with Netflix, Amazon Prime, YouTube, Asian Crush, or Tubi. This happens only on VIKI. So......what's going on?

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  • Hey pattawatta_626,

    Sorry to hear you're experiencing such issues.

    Please try deleting and reinstalling your Fire Table app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Are you getting any error message?
    2. A short video or photo of the error message or issue you're experiencing

    Also, if you are experiencing this issue on the Viki website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Let me know how it goes!

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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