[Solved] Paid for a basic annual pass for not having comments and ads but still get it

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anhdao_251

• January 15, 2019 18:34

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  anhdao_251

  • January 15, 2019 18:36

  It worked fine until now, when we have problems with the internet. After it was restored, suddenly ads and comments reappear.

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  Kristie

  • January 16, 2019 06:44

  Hi anhdao_251,

  Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

  In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
  Purchased Viki Pass but can't see benefits

  Best,
  Kristie

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