• Fonts are very large and loss of sound.  The fonts on the home screen and the subtitles are lvery large even when I set it to small in the tools setting.  The top banner for sign in and history, etc are also missing.


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  • Hey mrsdocsol_655,

    Sorry to hear you're experiencing these issues.

    To help us troubleshoot this issue, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    In addition, please also take a full-monitor screenshot of what you're seeing. Please let me know after you submit the report and send the screenshot.


    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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