[Closed] Dramas stalling

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3 comments

  • Avatar
    Kristie

    Hey ttsu37_801,

    Sorry that you're experiencing video playback issues on your Fire Stick.

    I've just emailed you for more helpful troubleshooting information. Please get back there.

    Thanks,
    Kristie

  • Avatar
    g504

    lately I have been having problems with most of my videos stalling or freezing...it stops in middle or beginning of movies and last for maybe 1 to 2 minutes..its very annoying

    to name a few 

    1.A pledge to God

    2.The Clown Prince

    3.I will never let you go

    4. Dong Yi San

    and more,tell me how i could improve this

    thank you

  • Avatar
    Kristie

    Hi g504,

    Sorry to hear you, too, have been experiencing issues with video freezing.

    If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. The specific episodes for which this is occurring (ex. A Pledget to God Ep. 2)
    3. Are you getting any error message?
    4. A short video or photo of the error message or issue you're experiencing

    Let me know how it goes!

    Cheers,
    Kristie

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