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  • Official comment
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    Kristie

    Hi cray7672_953,

    If the subtitles are cutting on and off, it's likely the subtitling process is still ongoing for the video you're watching.

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. 

    If it isn't completely subtitled yet, not to worry, our passionate volunteer community (people like you!) are still working on it and they will be working on finishing it. You can learn more about our volunteer community here.

    Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    If you wish to request subtitles for a particular show, you can also fill out this form and we'll do our best to make it happen.

    Best,
    Kristie

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    cindy_arpad

    the show the last empress, only has half of subtitles,and I just upgraded I don't know  why,you should check subtitles before you release it,really upsetting

     

  • Avatar
    Kristie

    Hey cindy_arpad,

    The subtitling process can only begin after we receive the show from the content provider. As we strive to release shows as soon as possible and the subtitles are completed with the help of our volunteer community, they are always released before they are fully subtitled.

    If you wish to only start watching a video after it's fully subtitled, please ensure you check the subtitle completion percentage at the bottom of the video thumbnail. 

    You can also follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed.

    Best,
    Kristie

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