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[Solved] Subtitle not working

xela_dv_70

December 22, 2018 03:03

watching Doctors and then Episode4 onwards, NO SUBTITLES...I TRIES DIFFERENT DRAMA BUT THE SAME PROBLE.

WEB BOWESR = SAFARI

4 comments

cher_ashley_750
December 22, 2018 03:05

Same here, I was watching dancing high and it stopped working in the middle of the show. I also tried other shows and ones I previously watched and the english subtitles disappeared

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cher_ashley_750
December 22, 2018 03:06

I'm using roku on the tv and checked the app on my phone, both are not working properly

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jaymie_mccullers_937
December 22, 2018 03:17

EVERYTHING... movies, dramas, variety, etc. is not showing subtitles. Even programs that I have already watched. Some that previously posted as 100% EN are now posted as 0% and, there are others that post 100% EN but upon play there are no subtitles. I have logged out and back in. It does not matter. Will VIKI tell us, please, what is happening and how soon will this be fixed?

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kristie
December 24, 2018 07:02

Hi everyone,

Sorry about the subtitles disappearing.

We exprienced issues over the weekend. The team has since recovered subtitles and you should be able to see them again.

If you continue to experience problems, don't hesitate to let me know!

Cheers,
Kristie

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