[Solved] Subtitle not working

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xela_dv_70

• December 22, 2018 03:03

watching Doctors and then Episode4 onwards, NO SUBTITLES...I TRIES DIFFERENT DRAMA BUT THE SAME PROBLE.

 

WEB BOWESR = SAFARI

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  cher_ashley_750

  • December 22, 2018 03:05

  Same here, I was watching dancing high and it stopped working in the middle of the show. I also tried other shows and ones I previously watched and the english subtitles disappeared

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  cher_ashley_750

  • December 22, 2018 03:06

  I'm using roku on the tv and checked the app on my phone, both are not working properly

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  jaymie_mccullers_937

  • December 22, 2018 03:17

  EVERYTHING... movies, dramas, variety, etc. is not showing subtitles.  Even programs that I have already watched.  Some that previously posted as 100% EN are now posted as 0% and, there are others that post 100% EN but upon play there are no subtitles.  I have logged out and back in.  It does not matter.  Will VIKI tell us, please, what is happening and how soon will this be fixed?

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  Kristie

  • December 24, 2018 07:02

  Hi everyone,

  Sorry about the subtitles disappearing.

  We exprienced issues over the weekend. The team has since recovered subtitles and you should be able to see them again.

  If you continue to experience problems, don't hesitate to let me know!

  Cheers,
  Kristie

  Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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