Answered

[Solved] Resolving Subscription Issues

I would like to know since i never got an answer to my refund question, and i cancelled my subscription, I thought your FAQ stated i was able to enjoy the rest of my "credit" on my pass till it was expired? well since i was charged for a full year why am i seeing ads when i am trying to watch a show? Did i misread something? Also since i don't think i can get a refund can i just bite the bullet and have my pass reinstated?

Thank you for your time and patience with me. 

 

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  • I have been having the same problem. Waiting to hear back from the support community.

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  • How long have you been waiting @btsarmyunnie?

     

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  • Since thursday. Since they're based a small community of staff, I'm hoping to hear back from them sometime during this week. 

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  • Hi sinslade11_584 & btsarmyunnie,

    Thanks for bringing this up. I've responded to your tickets.

    If you have any questions, don't hesitate to get back.

    Cheers,
    Kristie

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