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    Kristie

    Hi bri_svge_257,

    Is this occurring on the Viki website and all Viki apps you watch the show on?

    If so, please share with me the following information:

    1. An example where this occurs (ex. Ep 4, 24:48 - 26:39)
    2. A short video of what you're seeing and hearing

    However, if it's only occurring on the Viki website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. A short video of what you're seeing and hearing

    Let me know how it goes!

    Cheers,
    Kristie

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