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    Kristie

    Hey rhonda_3,

    Sorry to hear you're experiencing issues with watching videos on Viki!

    To help us troubleshoot the issue, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Cheers,
    Kristie

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