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[Solved] Subtitle option greyed out

Hi, 

Not sure if this is the right place to ask, but I am wondering what it means when a subtitle option is greyed out from the list of subtitles we can choose for a show? I am trying to find shows where I can watch with Korean subtitles...but the Korean subtitle option is always greyed out. Is this a region issue, or can it be unlocked somehow with purchasing membership?

Thank you.

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  • Official comment

    Hi tiraaaa,

    Is your Learn Mode turned on?

    If it's already turned on, as seen in the screenshot above, Korean subtitles will appear greyed out as it's already been selected as one of the dual subtitles.

    If you wish to see Korean subtitles only, turn off Learn Mode. After doing this, you will be able to go to Subtitles한극이.

    Cheers,
    Kristie

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  • Thanks so much!! Very helpful!:)

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