[Solved] Healer not loading

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    Kristie

    Hi shamashahins_67,

    Sorry to hear you're experiencing such issues.

    If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. The specific episodes for which this is occurring (ex. Healer Ep. 2)
    3. Are you getting any error message?
    4. A short video or photo of the error message or issue you're experiencing

    Let me know how it goes!

    Cheers,
    Kristie

  • Avatar
    shamashahins_67

    Hey Kristie..
    Thanks a lot for responding to my problem...
    I just finished submitting the report on the Viki.com website.... Hoping you guys get to resolve the issue sooner...

  • Avatar
    Kristie

    Hi shamashahins_67,

    Thanks for sending the report!

    I noticed that in your diagnostic report, you're watching from the mobile browser on a mobile phone. As the Viki video player wasn't designed for mobile web browsers, it doesn't always work optimally.

    For optimal video watching experience, please download the Viki app from the App Store and watch on the app instead.

    Hope this helps! If you continue experiencing problems watching on the app, don't hesitate to let me know!

    Cheers,
    Kristie

  • Avatar
    shamashahins_67

    Hey Kristie...
    I had tried to download the app from the app store on my phone earlier... But the thing is appstore does not support the installation of the app on my device... So.. I can't really do anything about it ryt now...
    Sorry for bothering u so much...😅

  • Avatar
    Kristie

    Hi shamashahins_67,

    Sorry to hear that your device does not support the Viki app.

    What I can suggest, if you have other devices that we support is to try if you're able to watch on one of them.

    You can refer to the list of supported devices here and supported web browsers we have here.

    Best,
    Kristie

  • Avatar
    shamashahins_67

    Alright.. will try...... thanks a lot for ur help....😊

  • Avatar
    Kristie

    Glad to help! If there's anything else I can do to assist, don't hesitate to let me know! :)

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