[Closed] Lost all shows I had a follow on

• 

  Kristie

  November 26, 2018 06:34

  Hi rdacsf_21,

  Sorry to hear you're experiencing such issues.

  If you're experiencing this on the viki.com website, can you please try the following to make sure this is not a browser issue?

  1. Log out from your account
  2. Clean the cache and cookies on your browser.
  3. Close the browser and restart it again.
  4. Log back into your Viki account
  5. Try again from another browser

  If you're still experiencing issues, please send a screenshot of what you're seeing.

  Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

  If you continue to experience the same issue, please let us know the following information?

  1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
  2. Are you getting any error message?
  3. A short video or photo of the error message or issue you're experiencing

  Let me know how it goes!

  Cheers,
  Kristie

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