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[Closed] IN ROKU the subtitles are to FAST to read

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grickyyu13_655
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 I'm using the viki rakuten channel from my to ROKU tv.  The speed of the subtitles was ok before now i cant read it because it is too fast.  Meaning it appears only in a second and disappears right away for me to read it.

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  • Official comment
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    Kristie
    (Edited )

    Hi guys,

    After investigation, this issue seems to be a common issue that is occurring on Roku TVs with Roku OS 8.2.

    In this case, we will not be able to fix the issue from our end.

    Instead, what I can suggest is for you to contact Roku Support for help instead. You may contact them here.

    Best,
    Kristie 

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  • Avatar
    Kristie
    (Edited )

    Hello grickyyu13_655,

    Sorry that this is occurring.

    To help us check what's going on, could you let me know the following information:

    1. The specific show and episode this is occurring (ex. Ep 25 of Ashes of Love)
    2. An example of some subtitles that are disappearing too fast (ex. "I love you." from 25:37 to 25:38)

    Cheers,
    Kristie

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  • Avatar
    grickyyu13_655

    Hi Kristie,

    All shows, even the previous one I watched.  I tried the steps you provided, and it still not working.  I do have viki in my tablet and pc and they are working fine, but not with my ROKU tv app.

    Thank you for help you can give me.

    Ricky

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  • Avatar
    Kristie

    Hi Ricky,

    In this case, it might be an issue with the app. Could you try deleting and reinstalling the Viki Channel on your Roku TV to see if it helps?

    Cheers,
    Kristie

     

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  • Avatar
    grickyyu13_655

    Hi Kristie,

    I tried it and still have the same problem.  

    Ricky

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  • Avatar
    Kristie

    Hi Ricky,

    I just tried playing shows on Roku, and from what I can see, the subtitles are playing at a normal speed.

    To help me understand the problem you're experiencing, would you be able to take a short video of this issue?

    Cheers,
    Kristie

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  • Avatar
    grickyyu13_655

    Hi Kristie,
    How do I attach the video?
    Ricky

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    grickyyu13_655

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  • Avatar
    grickyyu13_655

    I could only attach images.

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  • Avatar
    helloglamorous

    Hi, this is happening to me as well. I've tried resetting the audio and picture settings, logging in and out of Viki, and turning the subtitles on and off. It's been happening with all the shows and all the subtitles are going fast.

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  • Avatar
    Kristie

    Hello Ricky & helloglamorous,

    I've just emailed the two of you regarding this.

    Please send the video as an attachment in the email.

    Thanks so much for your help!

    Cheers,
    Kristie

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  • Avatar
    keshia_tenorio

    This is happening to me as well. I have reinstalled the app 4x and have reset the subtitles. It only occurs for my RokuTV app. It works fine on my iPhone and iPad.

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  • Avatar
    Kristie

    Hi keshia_tonorio,

    I've emailed you regarding this as well.

    Please send a video of the issue you're seeing as an attachment in the email.

    Thanks,
    Kristie

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