[Closed] Unavailable Videos in my Region

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bellearnu0207_790

• November 15, 2018 20:42

I currently reside in the US. After watching 6 episodes of the show, suddenly the “not available” screen showed up. I am sure that all episodes of the show were available when I started watching it. How is this possible? If it’s not available then why make the 6 episodes available and the rest are not, doesn’t make sense. I subscribed to Viki Plus pass when I started but my screen is showing me that I need to get the Viki plus, I’m confused.

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• 

  Kristie

  • November 22, 2018 06:14

  Hello bellearnu0207_790,

  I'm sorry to hear you're having such a confusing experience.

  For me to check what's going on with this show, would you be able to share with me the following information:

  1. Title of the show you're trying to watch
  2. Where are you experiencing this? On viki.com or on one of the Viki apps (ex. iOS app, Android TV app)

  Also, with regards to your Viki Pass, I’ve just emailed you about this, and we can follow-up there.

  In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
  Purchased Viki Pass but can't see benefits

  Best,
  Kristie

   

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